Service Response Guidelines and Maintenance Tips

12/15/2020 (Permalink)

Are you familiar with the numbers 1 – 4 – 8?  These numbers are very relevant to how our production crew at SERVPRO of Jefferson City works.  They are what we call our Service Response Guideline.

1 - Within one hour from notice of loss, our SERVPRO of Jefferson City professionals will contact you to arrange for service.

4 - Within four hours of loss notification, our SERVPRO of Jefferson City professionals will be on-site to start mitigation services.

8 - Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person.

And before you are hit with water damage we'd like to provide you with the follow:

Maintenance Tips:

• Inspect ceiling tiles regularly for discoloration or leaks. This could be a sign of leaks in the HVAC unit or piping. 

• Check waterlines in coffee makers, refrigerators and water filtration systems for kinks or leaks, annually. 

• Remove standing water with a mop and seek professional assistance for complete drying and restoration.

We hope your understanding of our response guidelines and maintenance tips helps you out.  Our franchise is equipped with a full line of cleanup and restoration services to handle water damages caused by leaks and excessive moisture.  If you experience a problem, call the professionals at SERVPRO of Jefferson City at 573-635-5883.  We’re available 24/7/365.